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Employment Opportunities

If you are interested in joining the team at Warren County REMC, please send a resume and complete the employee application at the bottom of the page, or visit the office for a paper employment application.
Member Service Representative

Position Title: Member Service Representative

Department: Member Services Reports To: Office Manager / CFO

Position Summary

The Member Service Representative (MSR) serves as the primary point of contact between the cooperative and its members. This position is responsible for delivering excellent customer service by handling inquiries, processing payments, resolving service issues, and providing information about cooperative programs, policies, and services. The MSR helps build and maintain strong member relationships in alignment with the cooperative’s mission of providing safe, reliable, and affordable electric service.

Key Responsibilities

– Respond to member inquiries in person, by phone, and electronically with professionalism and courtesy.

– Process payments, service requests, new service applications, disconnects, reconnects, and account updates.

– Process capital credit retirements, research deceased members to find heirs for patronage capital.

– Explain billing statements, rates, fees, and payment options.

– Assist members with outage reporting, service restoration updates, and general electric service questions.

– Promote cooperative programs such as energy efficiency, paperless billing, budget billing, and automatic payment options.

– Resolve member concerns promptly or escalate issues when necessary.

– Accurately enter, maintain, and update member account information in the cooperative’s information system.

– Assist with collection efforts, payment arrangements, and disconnection processes in compliance with cooperative policies.

– Support special projects, community outreach, and cooperative events as assigned.

– Maintain confidentiality of member records and adhere to all cooperative policies and procedures.

Qualifications

– High school diploma or equivalent required; additional coursework in business, communications, or related field preferred.

– Prior experience in customer service, call center, or utility service preferred.

– Strong communication, interpersonal, and problem-solving skills.

– Proficiency with computers and standard office software; experience with customer information systems a plus.

– Ability to handle multiple tasks, prioritize workload, and remain calm in high-pressure situations.

– Commitment to teamwork, cooperative principles, and exceptional member service.

Warren County REMC is an Equal Opportunity Employer.

Application for Employment

Applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

As employers/government contractors, we comply with government regulations and affirmative action responsibilities.

Solely to help us comply with government record keeping, reporting and other legal requirements, please fill out the Applicant Data Record. We appreciate your cooperation.

This data is for periodic government reporting and will be kept in a Confidential File separate from the Application for Employment.

Application for Employment
Referral Source

Name
Name
First
Middle
Last
Address
Address
City
State/Province
Zip/Postal
May we contact you at work?
Are you related, directly or through marriage, however remotely, to any present employees or to any members of the the Board of Directors?
If employed and you are under 18, can you furnish a work pemit?
Have you filed an application here before?
Have you ever been employed here before?
Are you lawfully authorized to work in the U.S.? (Proof of citizenship or immigration status may be required upon employment.)
Are you on a lay-off and subject to recall?
Can you travel if a job requires it?
Have you been convicted of a felony within the last 7 years? (Conviction will not necessarily disqualify applicant from employment.)
If a driver's license is required for a specific position for which you are applying, do you have a valid driver's license?
Do you have a CDL? (If not and your position requires a CDL, you will have six months to acquire one. Failure to meet these requirements could result in your not being hired or, if hired, in your immediate termination.
Have you ever been fired, discharged or asked to resign from any position?

Employment Experience

Start with your present or last job. Include military service assignments and volunteer activities. Exclude organization names which include race, color, religion, sex or national origin.

1

Address
Address
City
State/Province
Zip/Postal

2

Address
Address
City
State/Province
Zip/Postal

3

Address
Address
City
State/Province
Zip/Postal

4

Address
Address
City
State/Province
Zip/Postal

Education

High School

Years Completed

Trade

College/University

Years Completed

Graduate/Professional

Years Completed

Applicant's Signature

I certify that answers given herein are true and complete to the best of my knowledge.

I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I understand that this application is not and is not intended to be a contract of employment.

In the event of employment, I understand that false or misleading information given in my application or
interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the Company.

I understand that my employment shall be contingent upon proof of identity and verification of eligibility for employment it the United States in accordance with the Immigration Reform an Control Act of 1986. I further understand that my employment is contingent upon successful completion of the employment process which may include, but is not limited to, reference check, drug screen, criminal background check and completion of a health evaluation form.

Upon offer of employment, I do herby agree to submit to such physical examinations as Warren County REMC may require. I understand such examinations will determine the presence of alcohol, drugs, or controlled substances. I understand that positive test results or refusal to consent to these tests will disqualify me from employment. I agree, that should I fail any medical examination, I may not be hired; or if hired, I could be terminated.

AN EQUAL OPPORTUNITY EMPLOYER